October 23, 2012

Unauthorized Access to the Square Enix Online Shop

Last month, Square Enix notified our customers that a third-party vendor reported an incident of unauthorized access to one of its servers located in Japan. This server hosted the SQUARE ENIX ONLINE SHOP (Square Enix-branded merchandise). http://www.square-enix-shop.com

With respect to the U.S. store, our investigation has determined that non-financial data, including name, mailing address, phone number and email address, were compromised by this unauthorized access.

As we have previously reported, the server in question did not store credit card information for any U.S. customers. Moreover, the server and vendor were not connected to any other Square Enix online services.

While no U.S. credit card data was compromised, we recommend that you always monitor your credit cards and credit reports for any suspicious activity.

At this time we have decided to close down the current version of the U.S. SQUARE ENIX ONLINE SHOP. Online merchandise sales will resume, and we will outline the details at a later time.

We sincerely apologize for any inconvenience. We take data security extremely seriously and we regret any inconvenience this may have caused our customers and fans. We appreciate your patience and support.

-Square Enix Customer Support